How is my artwork shipped?

Canvas Artwork: Original paintings and *stretched* canvas prints sizing up to 36x48’’ are professionally packed with acid free materials and secured with protective padding. Paintings are sent gallery wrapped on the stretchers, unless specified otherwise, and include a signed certificate of authenticity for original paintings. Original paintings also include full insurance for damages and/or loss, so please reach out immediately if your original painting arrives with any damage.

Stretched paintings larger than 36x48’’ are shipped via custom freight. Original paintings created off stretchers will be sent as rolled canvas.

Paper & Rolled Canvas Prints: Paper print orders that include items 16x20’’ (or larger) and all rolled* canvas will be rolled with acid free parchment paper and shipped in a protective tube. Paper prints smaller than 16x20’’ will be shipped flat in a reinforced sleeve with cardboard padding. We attempt to ship items in as few boxes/tubes as possible, so the shipping containers my crossover if your order includes multiple sized items. All paper & rolled canvas prints are shipped USPS and/or UPS.

When will I receive my artwork?

Original Artwork: Like all good things, oil paintings need special care and can take up to several weeks to dry before varnishing. However, paintings are typically processed and shipped within 2 weeks of purchase. If your piece needs more time in the studio, we will reach out directly to communicate a new timeline.

Fine Art Prints: Each fine art print is created on demand with beautiful, high-end archival materials. Because of this, typical arrival times from purchase to your home is about 4 weeks (please add a few days for international purchases). Depending on volume/demand, the lead time may extend as we prioritize quality over speed with all of our products. If this is the case, we will communicate a new timeline for when your piece will arrive. Thank you for your patience, we care deeply about ensuring your piece is perfect!

How is shipping calculated?

Original Artwork: You will receive an invoice after purchasing with the shipping costs which must be paid prior to shipping the painting. Please note, import and duty taxes may also apply and are the customer’s responsibility for payment. All original sales are final, so make sure to check the UPS shipping estimate prior to purchasing! (Use 38401 as the ship from zip code).

Fine Art Prints: A flat rate is applied at checkout depending on the item selected and the ship to location. 

Can artwork be shipped Internationally?

Original Artwork: Shipping for original paintings is available internationally! You will receive an invoice after purchasing with the shipping costs which must be paid prior to shipping the painting. Please note, import and duty taxes may also apply and are the customer’s responsibility for payment. All original sales are final, so make sure to check the UPS shipping estimate prior to purchasing! (Use 38401 as the ship from zip code).

Fine Art Prints: International shipping is only available for paper prints at this time. It is a high priority for us to be able to offer international shipping on canvas prints, and we will announce as soon as this is an option. Thank you for understanding!

Duty/Taxes: All items going outside the United States may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Andrea Jacobsen Art, LLC is not responsible for these charges if/when they are applied and are the sole responsibility of the customer.